Return and Refund
At Six Ivvory By Udita, every product is quality-checked before dispatch, and we take great care to ensure you receive exactly what you ordered. That said, we understand that occasional issues can arise, so here's how we handle them.
No Refunds — Exchange or Merchandise Credit Only
We do not offer monetary refunds under any circumstances. In cases of genuine damage or an incorrect item received, we provide either an exchange or merchandise credit — never a cash refund.
Eligibility for Exchange or Credit
- Claims must be reported within 48 hours of delivery, along with a clear unboxing video showing the condition of the product as received. Without this video, we're unable to process any claim.
- The damaged or incorrect item must reach us within 7 working days of delivery for the exchange or credit to be processed.
- Minor colour variation, or natural irregularities typical of handloom weaving, are not considered defects and don't qualify for exchange or credit.
How Merchandise Credit Works
- Merchandise credit issued can be redeemed against any future purchase on our website.
- Credit remains valid for 6 months from the original date of purchase.
Non-Eligible Items
- Any product that has been customised — including fabric, colour, embroidery, or technique changes — is final sale and not eligible for exchange, return, or refund of any kind.
How to Initiate a Claim
Contact us at +91-8826630531 or email us at info@sixivvorybyudita.com within 48 hours of delivery. Our team will guide you through the documentation and next steps.